Terms & Conditions

These Terms & Conditions ("Terms") form a binding agreement between you ("Client", "you") and LaunchSite ("we", "us", "our") governing all websites, design, development, hosting, maintenance, and related services (collectively, the "Services") we provide. By engaging our Services, paying an invoice, or signing a proposal, you confirm that you have read, understood, and agree to be bound by these Terms.

The specific deliverables, timelines, and pricing for each engagement are defined in the proposal, quote, or order form provided to you. Anything outside that written scope — including additional pages, redesigns, integrations, or content changes — is considered a change request and may be billed separately at our standard rates.

You agree to provide timely access to content, brand assets, accounts, and approvals required to complete the project. Delays caused by missing materials, slow feedback, or third-party platforms are not the responsibility of LaunchSite and may extend project timelines without penalty to us.

You represent that any content, trademarks, images, or copy you provide is either owned by you or used with proper permission, and that we may use it to deliver the Services.

We design and build websites to a high professional standard. However, we do not guarantee any specific business outcome, including but not limited to search engine rankings, traffic volume, lead generation, conversion rates, sales, revenue, customer growth, or return on investment. Online performance depends on many factors outside our control, including your market, pricing, offer, advertising, operations, industry competition, search engine algorithm changes, and third-party platforms.

To the maximum extent permitted by law, LaunchSite, its owners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, arising out of or related to the Services — even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising out of or related to the Services, regardless of the form of action, shall not exceed the total amount you actually paid to LaunchSite for the specific Service giving rise to the claim during the three (3) months immediately preceding the event.

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation.

Your website may rely on third-party providers (such as hosting, domain registrars, email, payment processors, analytics, and plugins). We are not responsible for outages, data loss, pricing changes, deprecations, or policy changes by those providers. Any fees charged by third parties are your responsibility.

No refunds. All payments made to LaunchSite — including deposits, project fees, milestone payments, setup fees, and recurring subscription or maintenance fees — are non-refundable. Once work has begun or a billing period has started, no full or partial refunds will be issued, regardless of the reason for cancellation, including dissatisfaction with results or change of business direction.

Subscription cancellation. You may cancel any recurring subscription or ongoing service plan at any time by sending written notice to kmooneywebsites@gmail.com. Cancellation takes effect at the end of your current paid billing cycle, and you will not be charged for the following cycle. You will retain access to the subscribed Services through the end of the period you have already paid for. No prorated refunds are issued for unused time within the current billing period.

Invoices not paid by their due date may incur late fees, suspension of Services, or removal of the website until the balance is settled.

Upon full payment of all amounts due, you will own the final delivered website content and custom design assets created specifically for you. We retain ownership of any pre-existing tools, frameworks, code libraries, and internal processes used to produce the Services, and we reserve the right to display the completed work in our portfolio and marketing materials.

You agree to indemnify, defend, and hold harmless LaunchSite and its team from any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising from content you provide, your use of the website, your products or services, or your violation of these Terms or any applicable law.

We may suspend or terminate Services if you breach these Terms, fail to pay amounts owed, or use the Services for unlawful or harmful purposes. Termination does not entitle you to a refund of any fees already paid.

We may update these Terms from time to time. Material changes will be communicated by posting an updated version on this page with a new effective date. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in Florida, and you consent to that jurisdiction.

Questions about these Terms or requests to cancel a subscription should be sent to kmooneywebsites@gmail.com or by phone at (772) 877-1091.